Privacy Policy
This Privacy Policy explains how MMSwitchboard may collect, use, store and protect personal information when you visit our website, submit an enquiry, use our services or interact with us through supported communication channels.
1. Who we are
MMSwitchboard is a business communication platform focused on helping organisations manage customer conversations across channels such as WhatsApp, SMS, email, web chat and related communication services.
2. Information we may collect
Depending on how you interact with us, we may collect information such as:
- your name, company name, phone number and email address
- details submitted through website forms, email or messaging channels
- account, billing or onboarding information where relevant
- support requests, communication history and service records
- technical website data such as browser type, device information, IP address and usage data
- channel-related communication metadata required to operate supported services
3. How we use information
We may use personal information to:
- respond to enquiries and provide customer support
- set up, deliver, maintain and improve our services
- communicate important account, service or billing information
- monitor platform usage, performance, stability and security
- comply with legal, regulatory or contractual obligations
- investigate misuse, fraud, abuse or service-related incidents
4. POPIA-aware approach
MMSwitchboard aims to process personal information lawfully, reasonably and in a manner that respects the privacy rights of data subjects. We aim to collect only information that is relevant for a valid business, operational or legal purpose and to retain it only for as long as reasonably necessary.
5. Sharing of information
We may share information with trusted third parties where reasonably necessary, including:
- hosting, infrastructure and cloud service providers
- payment, billing, messaging or communication service providers
- technology vendors, integration partners and support providers
- professional advisers where required for legal, technical or compliance matters
- authorities or regulators where disclosure is legally required
We do not sell personal information as a product. Third-party platforms may process information under their own terms and privacy policies.
6. Cookies and analytics
Our website may use basic cookies, analytics tools or similar technologies to improve performance, understand visitor behaviour and support website functionality.
7. Security
We aim to use reasonable technical and organisational measures to protect information against unauthorised access, misuse, loss, alteration or disclosure.
8. Retention
We may retain personal information for as long as reasonably necessary to provide services, meet support and operational needs, comply with legal obligations or resolve disputes.
9. Your rights
Subject to applicable law, you may request to:
- access personal information we hold about you
- correct inaccurate information
- object to certain processing
- request deletion where retention is no longer necessary
- withdraw consent where processing is based on consent
10. Contact us
- MMSwitchboard
- Email: info@mmswitchboard.co.za
- Website: www.mmswitchboard.co.za