One inbox for every customer conversation.
MMSwitchboard helps South African businesses manage WhatsApp, SMS, email, web chat and social conversations from one shared team workspace with routing, transfer, automation and reporting tools.
Bring your channels into one central switchboard
From first enquiry to ongoing support, MMSwitchboard helps teams stay organised, visible and responsive without jumping between disconnected platforms.
Built for practical communication teams
MMSwitchboard is designed for businesses that need structured customer communication without the complexity of enterprise-only software.
Operationally focused
Made for real teams that need to assign, transfer, monitor and respond faster across multiple communication channels.
South Africa aligned
Messaging, support and positioning built for South African organisations, service businesses and communication-heavy teams.
Designed to grow
Start with core channels and grow into automation, bots, reporting, customer context and broader channel coverage over time.
Features that make team messaging manageable
The platform combines a shared inbox, routing controls and workflow tools so customer conversations do not get lost between people or channels.
Shared team inbox
See conversations in one place so your team can reply, assign and follow up together.
Message routing
Direct conversations to the right person, branch or department based on your process.
Transfers and assignment
Move a conversation between staff without losing message context or communication history.
Automation and AI readiness
Support repetitive tasks with bot workflows and add AI assistance where it makes sense.
Customer context
Keep communication history and basic contact tracking structured in one environment.
Visibility and reporting
Improve response times and team visibility with reporting and communication oversight.
Who it is suited for
MMSwitchboard fits organisations that need faster customer responses, clearer handovers and a more structured messaging workflow.
SMEs
Professional communication without needing a large call-centre setup.
Support teams
Shared visibility, internal transfers and better conversation ownership.
Schools
Handle parent communication, notices and admin enquiries more cleanly.
Medical practices
Keep patient communication structured and easier to route.
Retail and service businesses
Manage questions, follow-ups and client updates from one place.
ISPs and technical teams
Support sales and service desks with a central team communication workspace.
Simple pricing that scales with your team
Start with a plan that matches your users and communication volume, then grow as your requirements expand.
For smaller teams
Includes 1,000 messages per user each month.
- Shared inbox access
- Basic routing
- Conversation assignment
- Contact visibility
- Standard support
For growing businesses
Includes 2,500 messages per user each month.
- Everything in Starter
- Improved routing controls
- Automation rules
- Better reporting
- Priority support
For advanced workflows
Includes 5,000 messages per user each month.
- Everything in Growth
- Advanced workflow options
- Bot and AI ready setup
- Scalable communication model
- Premium onboarding support
Message top-up packs
- 1,000 extra messages — R150
- 5,000 extra messages — R650
- 10,000 extra messages — custom bulk pricing
- 14-day free trial available
Ready to centralise your business conversations?
Start with a free trial, request pricing for your team or book a demo to see how MMSwitchboard fits your workflow.
Let’s get your team connected
Whether you want a free trial, pricing guidance or a walkthrough, we would love to hear from you.
Call or WhatsApp
+27 16 933 7732
info@mmswitchboard.co.za
Support hours
Monday to Friday, 08:00 to 17:00