One inbox for every customer conversation.
MMSwitchboard helps South African businesses manage WhatsApp, SMS, email, web chat and social conversations from one shared team workspace with routing, transfer, automation and reporting tools.
Bring your channels into one central switchboard
From first enquiry to ongoing support, MMSwitchboard helps teams stay organised, visible and responsive without jumping between disconnected platforms.
Built for practical communication teams
MMSwitchboard is designed for businesses that need structured customer communication without the complexity of enterprise-only software.
Operationally focused
Made for real teams that need to assign, transfer, monitor and respond faster across multiple communication channels.
South Africa aligned
Messaging, support and positioning built for South African organisations, service businesses and communication-heavy teams.
Designed to grow
Start with core channels and grow into automation, bots, reporting, customer context and broader channel coverage over time.
Features that make team messaging manageable
The platform combines a shared inbox, routing controls and workflow tools so customer conversations do not get lost between people or channels.
Shared team inbox
See conversations in one place so your team can reply, assign and follow up together.
Message routing
Direct conversations to the right person, branch or department based on your process.
Transfers and assignment
Move a conversation between staff without losing message context or communication history.
Automation and AI agents
Automate routine messages, assist staff with replies, or add managed AI agents for customer messages and calls.
Customer context
Keep communication history and basic contact tracking structured in one environment.
Visibility and reporting
Improve response times and team visibility with reporting and communication oversight.
Who it is suited for
MMSwitchboard fits organisations that need faster customer responses, clearer handovers and a more structured messaging workflow.
SMEs
Professional communication without needing a large call-centre setup.
Support teams
Shared visibility, internal transfers and better conversation ownership.
Schools
Handle parent communication, notices and admin enquiries more cleanly.
Medical practices
Keep patient communication structured and easier to route.
Retail and service businesses
Manage questions, follow-ups and client updates from one place.
ISPs and technical teams
Support sales and service desks with a central team communication workspace.
Simple, South African pricing
Start with WhatsApp, email, SMS and a shared inbox, then add users, voice and AI as your business grows. All advertised prices include 15% VAT.
For one user
Your complete messaging workspace for one user.
- 1 full user account
- Shared inbox ready for your team
- 1 WhatsApp Business connection
- 1 connected email mailbox
- SMS portal and inbox access
- Web chat and customer history
- Basic routing and reporting
For a connected team
Three users working together from one shared inbox.
- Everything in Solo
- 3 full user accounts
- Conversation assignment and transfers
- Internal notes and handovers
- Improved team routing
- Team activity visibility
For growing operations
More users, automation and reporting for an established team.
- Everything in Team
- 5 full user accounts
- Automation workflows
- Improved reporting
- Priority support
- AI and voice add-ons available
Optional add-ons
- Additional user: R199/month
- Voice add-on: R299/month — hosted PBX, geographical number, 2 extensions and 100 included local/geographic minutes
- MMSwitchboard Complete: R799/month — Solo plus the Voice add-on
- AI Reply Assistant: R199/month — suggested replies, summaries and writing assistance
- Automated Messaging: R299/month — scheduled, event-driven and rule-based customer messages
- AI Messaging Agent: R499/month — autonomous customer responses, lead qualification and human handover
- AI Voice Agent: R799/month — AI call answering with 200 AI voice minutes
- Complete AI: R1,899/month — messaging, PBX, AI messaging and AI voice in one package
- 14-day free trial available
Usage charges: SMS credits, Meta/WhatsApp charges, additional voice minutes, additional AI usage and third-party provider fees are billed separately. Setup, custom integrations and advanced call flows may carry a once-off fee.
Ready to centralise your business conversations?
Start with a free trial, request pricing for your team or book a demo to see how MMSwitchboard fits your workflow.
Let’s get your team connected
Whether you want a free trial, pricing guidance or a walkthrough, we would love to hear from you.
Call or WhatsApp
+27 16 933 7732
info@mmswitchboard.co.za
Support hours
Monday to Friday, 08:00 to 17:00